See our privacy notices for details on how we manage personal information

Please note: When using this form you will be prompted to sign up for our new Exeter City Council Customer Account, called MyExeter. MyExeter is your personal account with the council. It will allow you to view a record of many of your interactions with us, and to receive updates on the progress of your requests.

Bulky waste collections

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1. Book a bulky waste collection

We provide a collection service from your home for large or heavy household items. This is a chargeable service and must be booked and paid for in advance.

Please note: If you need to cancel your bulky waste collection, it must be cancelled at least 24 hours before your scheduled collection date to receive a refund.

If you would like to rebook your collection for the same items, we may be able to arrange an alternative date if you contact us at least 24 hours before the scheduled collection.

To cancel or rebook a collection, email cleansing.contactus@exeter.gov.uk and include the reason for your cancellation or requested amendment.

Please check the advice in the following pages before making your booking below.

This service is for household collections from domestic properties only – for commercial or collections from charities please contact a registered waste management company.

Remember: This form will allow a maximum of 5 items to be collected. All items that require collection must be placed at the front of your property by 7am, we cannot enter any property to make collections. See how to prepare your items for collection.

We run a 3-week collection calendar. If all available collections are taken you will not be able to book a slot. If this happens please keep re-trying on a daily basis.

Start the journey

Start

More info about the journey

  • your contact details and address
  • debit or credit card
  • details about the items to be collected