See our privacy notices for details on how we manage personal information

Please note: When using this form you will be prompted to sign up for our new Exeter City Council Customer Account, called MyExeter. MyExeter is your personal account with the council. It will allow you to view a record of many of your interactions with us, and to receive updates on the progress of your requests.

How to claim a credit refund

To claim your business rates credit refund click on the start button below.

 

For enquiries about your business rates please Contact Us.

Start the journey

Start

More info about the journey

  • Your business rates account number (you can find this on your bill)
  • Your bank account details
  • The amount you wish to claim

When this content has been updated

Last updated 8 September 2026