High hedge complaints

High Hedge Complaints: Guidance for Residents 

Eligibility Criteria 

A complaint may be submitted if the hedge meets ALL of the following conditions: 

• Located on residential land owned by an immediate neighbour 
• Consisting of a line of 2 or more trees 
• Exceeding 2 metres in height 
• Predominantly evergreen 
• Significantly impacting the reasonable enjoyment of your property by obstructing light or views 

Complaint Process 

Preliminary Steps 

1. Attempt direct resolution with your neighbour 
2. Document all communication attempts 
3. Verify you meet all complaint criteria 

Required Documentation 

• Detailed hedge information 
• Names and addresses of all parties involved 
• Evidence of prior resolution attempts 
• Complaint fee of £350 

Official Investigation 

The local authority will: 

• Act as an impartial adjudicator 
• Review submitted complaint documentation 
• Assess hedge impact objectively 
• Provide formal determination 

Important Conditions: 

• The authority cannot mediate directly 
• Complaint investigation occurs only after exhausting personal resolution methods 
• Fee payment does not guarantee a specific outcome 

Submission Requirements 

1. Complete the High Hedges Complaint Form 
2. Review Guidance Notes 
3. Compile all necessary supporting evidence 
4. Submit form with required payment 

Verification Checklist: 

Before completing the complaint form, please check the following:

• The hedge meets residential location criteria 
• The height of the hedge exceeds 2 metres 
• The hedge is predominantly evergreen 
• The hedge demonstrably obstructs property enjoyment 
• You have documented personal resolution attempts 
• Complete documentation as required
• Payment arranged