2. What we will do on receipt of your complaint
Ask you to keep a record of the noise
We will normally send you a log sheet to record details of the noise with dates and times of when and how it affects you. You must return the log sheet within four weeks, or we will not proceed with the investigation.
Notify the person or organisation responsible for the noise
We will usually write to the person or organisation you are complaining about to tell them a complaint has been made and may make a visit at this stage. We will not say who has made a complaint but sometimes it can be obvious.
Visit to witness the noise
If the noise continues after our letter, and the evidence provided in your log sheet suggests that it is likely amount to a nuisance, we will make up to three attempts to witness the noise to gather evidence to determine whether formal enforcement action is appropriate. We may also install recording equipment in your home to allow you to record noise that occurs during the night, for example.
The law requires us to assess the impact of noise on you in your own home. If we cannot do this, we are unlikely to be able to proceed.
If we cannot find evidence of a statutory noise nuisance, you have the right to take your own private action through the Magistrates' Court.