Tenant Portal

The Tenant Portal is a secure, online service that gives you easy access to your council housing account at a time that suits you.

Once registered, you can use the portal to:

• check your rent account and make payments
• report repairs and track the progress of jobs already raised - 
• view information linked to your tenancy

For emergency repairs, please always call us on 01392 265031 so that we can respond straight away.  Please do not report emergency repairs through our online systems. 

The portal is available 24 hours a day and is designed to give you more choice in how you contact us, alongside phone, email and face-to-face support. It is password protected and has been carefully developed to keep your personal information safe and securely linked to our housing systems.

If you haven’t already signed up for the Tenant Portal, or have misplaced your registration letter, simply email tenantportal@exeter.gov.uk and we will provide you with this information.

You can access the Tenant Portal through your MyExeter account. We’ve introduced MyExeter as part of improvements we are making to our online services.