Information for council housing tenants
If you rent your home from the council, this page brings together everything you need to know about your tenancy, rent and charges, repairs and maintenance, home safety, neighbourhood issues, and how to get support or give feedback. There is also a link below that contains separate information for council housing leaseholders.
You can also help shape the future of housing services in Exeter by getting involved through the Housing Hub, where you can share your views, take part in consultations, and find out how tenants are helping improve services across the city.
Housing Hub
Help shape the future of housing services in Exeter by getting involved through the Housing Hub.
Your tenancy
What your tenancy means, your rights and responsibilities, how to move homes or purchase your home, and what you can expect from us as your landlord.
Tenant Portal
The Tenant Portal is a secure online service that lets council tenants manage their housing account and request a repair at any time.
Housing complaints
How to make a housing complaint, what happens next, and how to contact the Housing Ombudsman if you remain dissatisfied.
Paying rent & charges
How to pay your rent, what your charges include, and when or why those charges might change.
Repairs & maintenance
How to report repairs, what we’re responsible for, and how to request a home adaptation.
Help if you’re struggling
Support, advice, and the steps to take if you’re finding it difficult to keep up with rent payments.
Damp & home condition
What to do about damp, mould, or hazards in your home, and the standards we must meet as a landlord.
Staying safe in your home
Important health and safety information, including legal checks and ways to keep your home safe.
Involvement & engagement
Living well in your community and ways to get involved or have your say.
Performance and strategies
How to make a complaint, see how we’re performing, read our Housing Strategy, and tell us when things aren’t working as they should.
Council Leaseholders
Guidance on leases, service charges, repairs, major works, insurance, and your rights and responsibilities as a council leaseholder.
Anti-social behaviour and nuisance
Explains what anti-social behaviour is, what to report, how the council responds, and how residents can get help or report concerns.