Repairs & maintenance

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1. Report a council housing fault or repair

Report an emergency fault or repair

For emergency or out of hours repairs, please always call us on 01392 265031 so that we can respond straight away.  Please do not report emergency repairs through our online systems or email address. 

Report a non-emergency fault or repair

You can report a non-emergency fault or repair in any of the following ways:

  • Online – use the reporting form at the bottom of this page
  • Tenant Portal – sign in and report a repair
  • By phone – call 01392 265031
  • By email: housing.repairs@exeter.gov.uk 
  • In person – visit Customer First at the Civic Centre, Paris Street, Exeter, EX1 1JN

Please report repairs as soon as possible. Reporting issues early helps prevent them from getting worse.

Select Start to begin your repair request.

Start the journey

Start

More info about the journey

  • You'll need to tell us the details about the nature of the fault you are reporting
  • You will have to give us your name and contact details
  • You will need to tell us when someone will be in for us to visit