4. ASB Case Review
The ASB Case Review (formerly known as Community Trigger) is available to give victims and communities the right to request a review of their case and to bring agencies together to take a joined up, problem-solving approach to find a solution.
The ASB Case Review is not a complaints process and is not intended to replace organisations’ own complaints procedures, it’s a review of how agencies have responded. The following factors will be taken into account when reviewing a case
- The persistence of the anti-social behaviour
- The harm or potential harm caused by the anti-social behaviour
- The adequacy of the response from the agencies concerned
The relevant bodies and responsible authorities are Councils, Police, Clinical Commissioning Groups and registered providers of social housing.
Who can request the ASB Case Review?
- A victim of antisocial behaviour
- Another person acting on behalf of the victim
- An individual acting on behalf of a group of residents or a community group
What is the ASB Case Review threshold?
An ASB Case Review can be activated if the following conditions have been met and if it appears that no action has been taken to address antisocial behaviour when either:
- Three complaints about the behaviour in a 6 month period.
- Each complaint has to be made within one month from when the anti-social behaviour is alleged to have occurred.
How to activate the ASB Case Review?
In order to monitor the number of activations of the ASB Case Review in this area Devon and Cornwall Police have agreed that members of the public can request a case review by dialling the non-emergency telephone number 101.
You can also request an ASB Case Review on the Devon and Cornwall Police website Request an ASB Case Review | Devon & Cornwall Police
Please note: you will be asked for evidence of previous reports such as a reference number when making a request for an ASB Case Review.