9. Priority 5: A well-run council
Despite 14 years of reduced government funding and the increasing cost of living, we are committed to maintaining a strong and resilient council and delivering quality services and a balanced budget.
The outcomes we want are:
- to meet the challenges of ongoing reductions in funding, by reducing costs, generating additional income and prioritising spend whilst maintaining good quality statutory services that meet resident needs
To achieve this we will conduct our business in accordance with the Delivering Good Governance in Local Government (CIPFA) Framework. We will engaging residents and businesses in priority setting and service developments whilst transforming services to make it as easy as possible for people to help themselves. We will provide high-quality information and advice, first time, through digital and self-help services and a single point of contact. We will manage our built assets to improve value for money, income potential and to maximise their longevity.
In the summer we conducted over 1,000 interviews with residents to understand their perception of the city and Council services.
Over the last 12 months Customer Service received over 66,000 calls. 70% of these were dealt with at the first point of contact.