4. Housing Ombudsman & Self-assessment
Housing Ombudsman
The Housing Ombudsman’s role is to regulate how we provide our complaints service. They are available to our tenants and leaseholders. They provide a free, independent, and impartial dispute resolution service throughout the entire complaints process.
You can contact the Housing Ombudsman Service at any point. Details of how to contact them can be found below:
- Tel: 0300 111 3000
- Online: www.housing-ombudsman.org.uk
- Address: Housing Ombudsman Service, PO Box 1484, Unit D, Preston, PR2 0ET.
See further information about the role of the Regulator of Social Housing and Housing Ombudsman Service and how you can seek support.
Housing Ombudsman self-assessment
The Housing Ombudsman ask that housing providers publish a self-assessment of their complaints service. You can download our current self-assessment document.