5. Housing Complaints Policy and performance
Housing Complaints Policy
Our Housing Complaints Policy explains how we follow the Housing Ombudsman’s Complaint Handling Code, while taking into account our own internal procedures. You can view our current Housing Complaints Policy document online.
Housing Complaints Performance Data
Our complaints and service improvements are reported:
- in the Tenant Annual Report
- to the Council Housing & Development Advisory Board
- internally to staff and contractors
- to our resident engagement groups
We also report our performance online.
Our Complaints and Performance group is made up of residents who meet regularly to look at complaints performance. If you would like to be considered for the group, please contact us.
Housing Complaints Performance & Service Improvement Plan
As part of our continual drive to review complaints and identify service improvements, we have published our Housing Complaints Performance & Service Improvement Plan for you to view.