10. Frequently asked questions
How long does an enforcement investigation take?
Simple cases may be resolved in a few weeks, while complex cases can take several months, especially if retrospective planning applications and/or appeals are involved.
Will the person I'm complaining about know it was me?
No, we keep your details confidential. Only in rare cases involving appeals or court proceedings might your details become public knowledge.
Can I find out what's happening with my complaint?
Yes, you can contact the case officer using the reference number provided in your acknowledgment.
What if I disagree with the outcome?
If you believe we've missed something important, contact the case officer. If you remain unsatisfied, you can use our formal complaints procedure.
How can I contact the enforcement team?
Please contact us online.