7. Our investigation process
When we receive your complaint, we will:
- Send you an acknowledgment with your case reference number and the name of the officer handling your case
- Please quote this reference number in all future correspondence
- Assess whether a breach has occurred, which typically involves:
- Contacting the landowner
- Visiting the site if necessary
- Discussing how any identified breach might be resolved
- Inform you of the outcome once our investigation is complete