Your tenancy

Choosing Someone to act on Your Behalf 

We understand that some tenants and leaseholders may want someone else, perhaps a family member, friend, or support worker, to help manage aspects of their tenancy.  This could include discussing: 

• Rent or rent arrears 

• Repairs and maintenance 

• Complaints or general tenancy matters 

If you would like someone to act on your behalf, you must give us permission first.   

You should think carefully before giving permission for someone to speak on your behalf. We cannot selectively withhold details or information from someone that you have granted permission to, and you should therefore consider carefully before granting family members or third parties access to your information. 

To authorise someone to discuss your tenancy with us, please contact us.  We will then arrange for you to complete a simple form confirming who you want to act on your behalf. 

It is your responsibility to make sure the information we hold is accurate.  If your chosen representative changes, or you no longer want someone to act for you, please let us know straight away. 

You can withdraw your authority at any time.  Just contact us and we’ll update your records immediately. 

Power of attorney 

Sometimes a tenant’s affairs need to be managed by another person under a Power of Attorney or a guardianship or by other similar court orders. This can be a family member, a friend or a professional, such as a social worker 

It's important to let us know when this happens, so we can share information about the tenancy and contact the right person if needed 

Please contact us to send a copy of the Power of Attorney or court order, along with contact details of the person who has responsibility for the tenant’s affairs.