10. Annual Impact Report
We are committed to working with our residents to shape and improve our services by offering a variety of ways to get involved.
Engagement happens at many levels, which could mean feedback delivered on the phone or during a home visit, via a complaint, at one of our housing surgeries or other events, or at a meeting with our formal engagement groups. We value all feedback, however received, and use it to make changes to improve, shape and deliver our services.
This report outlines the types of engagement activities that we have organised and the feedback that we have received in the last year, how we have changed and adapted our service, and the impact this has on our residents: