2. Service standards
Our service standards set out what residents can expect from our Housing service.
We have 15 service standards which are outlined below. Our tenant groups review the standards every 2 years and regularly monitor how well we meet these standards.
Our housing service standards have been co-produced with tenants through a series of focus group sessions.
- Customer service
- Tenancy services housing management
- Tenancy services estate services
- Tenancy services (anti-social behaviour)
- Lettings and home ownership
- Reactive repairs
- Empty homes (voids)
- Planned works
- Health and safety (compliance)
- Rent collection
- Resident involvement
- Neighbourhood and community
- Housing complaints
- Equality and diversity
- Fairness and respect